A few words about our values and our client care system
We try to make sure that every interaction with the client ends up with a brief summary of what we had agreed upon.
We try to convince the clients that it would be at less cost to do some work on their own, with our support and frequent advice.
We always refuse to accept a job offer when we are not sure that it fits our qualifications or when we won’t be able to complete the work by the deadline. In these cases, we always provide referrals to the colleagues whom we trust.
The entire workflow is documented.
Our payment system is fully transparent. Our price quotation to the client always explains how the total amount is calculated and provides a breakdown of costs.
To be “on time” and comlpy with the deadline is one of our utmost values. If we think we could miss the deadline, we give our prompt notice to the client. We do not accept work with unrealizable deadlines.
We have descriptions of all quality control procedures and techniques.
Cross checking for Quality Assurance.
When it comes to all major decisions, we apply out best efforts to develop a consensus
and find the best solution jointly with the client. Our work is a collaborative endeavour.